Refund policy

Last Updated: September 2026

Overview

At Palm & Pine Coffee, we are committed to delivering exceptional coffee and curated goods. Please review our policy below regarding returns, refunds, and replacements.

Perishable Goods (Coffee & Consumables)

Due to health and safety regulations, all coffee beans, syrups, consumables, and perishable food products are final sale and non-returnable once shipped. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@palmandpinecoffee.com with your order number and photos of the affected items and shipping box. We will issue a replacement, store credit, or refund for qualifying issues.

Non-Perishable Merchandise

For non-perishable equipment, apparel, and accessories, we accept return requests within 30 days of delivery.

To qualify for a return:

  • Items must be unused, in their original condition, and in original packaging.

  • Proof of purchase is required.

  • All returns must receive prior authorization from our support team. Contact info@palmandpinecoffee.com to receive authorization and the correct return shipping address. Unauthorized returns will not be processed.

Return Shipping

Customers are responsible for return shipping fees unless the return is due to a shipping error or defective merchandise on our part. Original shipping costs are non-refundable.

Refunds

Once your authorized return is received and inspected, we will notify you of the status. Approved refunds will be applied to your original payment method within 5–10 business days.